Citation :

Sravanthi Mallireddy, 2024. "Tackle Key Operational Challenges among Banks with ServiceNow" ESP International Journal of Advancements in Computational Technology (ESP-IJACT)  Volume 2, Issue 1: 182-185.

Abstract :

The operational difficulties that banks encounter are examined in this thesis, along with how ServiceNow could be able to provide a revolutionary remedy. The banking sector is constantly under pressure to manage operational risks, increase customer satisfaction, maintain regulatory compliance, and improve efficiency. These problems can be solved with the help of ServiceNow's workflow automation, data integration, and service management features. This study attempts to give a thorough grasp of how ServiceNow can improve banking operations by looking at the main operational issues facing the banking industry, assessing how well ServiceNow works to address these issues, and examining case studies that show successful implementations. In the end, this thesis suggests that utilizing ServiceNow can result in increased client happiness, increased efficiency, and a more robust financial infrastructure.

References :

[1] InMorphis Integrates All Financial Processes on a Single Platform with ServiceNow Financial Services Operations

[2] Cost and Benefits of Implementing ServiceNow for Financial Services | CISIN

[3] Future-Fit Financial Services Organizations | ServiceNow Blog

[4] ServiceNow for Finance Industry Digitization | DxSherpa

[5] Total Economic Impact Of ServiceNow Customer Service Management

[6] Authors: Jerry Silva Marc DeCastro Matthew Marden September 2020 Business Value Highlights

[7] Anna Mazzone The Road to resilience in financial services, June 2022.

[8] Phil Goldstein, Amy McintoshUsing ServiceNow Tools to Drive Digital Transformation in Higher Ed June 2022.

[9] Dave Wright,The Future of Banking Experiences ,2022

[10] ServiceNow Customer Stories - Explore various case studies from organizations,including banks, that have successfully implemented ServiceNow.

[11] Transforming Bank Operations with ServiceNow - Flatworld EDGE - This article discusses how a bank implemented ServiceNow for improved service delivery.

[12] The Business Value of ServiceNow for Retail Banks - An IDC white paper outlininghow ServiceNow enhances operational efficiency in retail banking.

[13] ServiceNow Finance Operations Management Customers - A verified list ofcompanies using ServiceNow Finance Operations Management.

[14] ServiceNow Official Site - Comprehensive information about ServiceNow’s offerings and applications in various sectors, including banking

Keywords :

Banking Sector, Client Happiness, Robust Financial Infrastructure.